Here at ArtFrederick, we offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce all of our product offerings. We strive to deliver high-quality products based on the order specifications set forth.

If you have placed your order and would like to return for a replacement, please call us at (need to get a toll free number), Monday-Friday 8:00 am - 5:00 pm Eastern Time, or send us an email to (need email to insert here).  We will do everything we can to accommodate your request. Replacements will be an identical product to the original.  Replacements also require our 4-business day production time plus shipping time. The replacement will be shipped under the same shipping service level initially paid for in the original order.